This is a copy of our sales agreement. This is the same agreement that you accepted when you placed your order. It’s pretty short, but a lot of people don’t read it, so here is your second chance to review it.
Terms of Sales
All items are built to order. There is nothing sitting on the shelf, ready to ship. Each order takes several days to prepare, package and ship.
You will NOT receive any status updates as your order processes. You WILL receive a tracking number directly through PAYPAL when your order ships.
If you are ordering a marquee, your order will NOT SHIP until your batch comes into production. Your order will be built in the order received. If you are the first order in the batch, you will ship first- if you are the last order in the batch, you will ship last. It can take up to 10 days for your order to process through the production window.
There may be delays in your ship time due to material constraints from vendors, equipment failures, or other unforeseen issues.
PAYPAL FEES will be deducted from any refunds, as PAYPAL no longer refunds fees to the seller.
Shipping fees are not refundable.
For questions, use our contact form on this page. We WILL NOT guarantee any responses via any other method. Due to high volumes of messages- IT MAY TAKE 48 HOURS (TWO BUSINESS DAYS) to get a response- NO RESPONSES SHOULD BE EXPECTED ON WEEKENDS.